Service Designer

Designation: Service Designer

Location: Delhi

Experience: 2-4 years

 Educational Qualifications:

Bachelors or Masters Degree in Product Design / Service Design /
Interaction Design / Digital Design / User Experience Design / Social Design / Strategic Design

 Required Skills & Experience

  • Experience in designing systems and services with components of process, digital media,
    products in the health, public service and/or development sector. Your portfolio should
    highlight piloted or implemented service solutions. Experience in designing for and
    implementing health services for low resource settings is most valuable.
  • Strategic understanding of the user centered design process, with experience in
    developing and leading teams through tailored design methods for public innovation
    projects. Experience with designing new design tools and methodologies, as well as
    employing established tools for co-design, concept generation and rapid prototyping for
    product and service solutions.
  • Experience in designing and conducting ethnographic research and design research in
    rural contexts
  • Ability to synthesise data from multiple-perspectives, interpret it in new, relevant and
    actionable ways, and identify patterns to drive creative direction and opportunity and
    solution development
  • Ability to communicate insights through powerful and clear information design i.e.
    reports, data visualizations, illustrations, storyboards, photographs, videos and other
    multimedia techniques.
  • Innovative problem solving skills demonstrated in day to day management, and the
    ability to handle crisis situations appropriately
  • Creative leadership skills in order to manage a multi-disciplinary team, and steer output.
  • Superior written and verbal communication, in order to clearly articulate analysis, design
    directions and decisions for quality documentation and reports
  • Strong planning and time management skills to lead design teams in delivering projects
    on time & on budget
  • Commitment to using creative expertise for development and social change

Key Job Responsibilities

  •  Synthesise field data to build strategic frameworks, and provide design direction at a programmatic level, as well as on a day to day basis
  • Ensure the project is delivered on time, and facilitate coordination between various
    members of the team.
  • Identify key design opportunities based on field insights and provide a rich evidentiary
    basis and stimulus for program decisions such as overall innovation direction, theory of
    change, key evaluation indicators.
  • Work beyond just design, in also selling our innovations and services by working in
    tandem with the Business development team to modify designs as per client needs,
    create concise concept notes, and be a design expert in client meetings
  • Lead the solution generation process from field driven co-design activities, concept
    creation, field prototyping to user feedback etc
  • Design and facilitate collaborative workshops, brainstorming, codesign activities within
    the team, as well as with clients and project partners
  • Work closely with relevant team members on creatively packaging design work and
    learnings into narrative documents, reports, presentations, process notes and blogs
  • Build and finesse in-team capacity around the design process and ensure clear
    expectation setting for roles and deliverables
  • Liaise with partner organisations i.e design advisors, monitoring, learning and evaluation
    teams, implementation partners and clients through the project


  • Prior experience of working in Public Health
  • Experience and comfort in working in low resource and rural environments
  • Keen visual design sense
  • Proficiency of working with Adobe Creative Suite

 Interested candidates can email their resume, writing samples, and / or portfolios to HR Manager at

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